Terms of use

What is it about?

We strive to provide excellent performance for all of our customers’ accounts, so the purpose of our usage policy is to eliminate bad practices that could lead customers to negatively impact the performance of others.

In fact, although the accounts of each client are isolated from each other, as you can imagine the servers must still share hardware and network resources.

This policy exists to clearly define the resource usage limits of our plans and also to outline the content we do not allow on our servers.

Resource Usage Limits

The ‘Default Limit’ will be applied to all cPanel accounts. Individual accounts can be ‘upgraded’ through our CPANEL-XL packages to allow for greater resource allocation, as shown in the table below:

CPU CoresRAMI/OPHP ProcessesConcurrent MySQL Connections*Total ProcessesFilesMax DB SizeApplies To
10.5 GB4 MB/s203060250,0000.5 GBStandard cPanel Accounts
21 GB8 MB/s4040120350,0001 GBLevel 1 Boosted cPanel Accounts
32 GB12 MB/s6060180400,0002 GBLevel 2 Boosted cPanel Accounts
44 GB16 MB/s8080240450,0003 GBLevel 3 Boosted cPanel Accounts
58 GB20 MB/s100100300500,0004 GBLevel 4 Boosted cPanel Accounts

Databases


Emails


Processes
Any process attributed or initiated by your user account must not:


Shell Access

Unsolicited Email / SPAM

Unsolicited email / SPAM carries not only a financial burden, but can also severely damage our reputation as a spam-free network. This damage can prevent legitimate email from being delivered via our network or servers. We therefore maintain a zero-tolerance anti-spamming policy. We prohibit the sending of SPAM or any unsolicited commercial email, being sent either over our network OR over any network if the email advertises or mentions in any way a site hosted on our network.

We do not permit email to be sent from ‘bought’ lists, you may only send email to lists that you yourself have collected. We are made aware of bought lists as they almost always contain spam trap email accounts, which are monitored by spam prevention groups.

In addition to the sending of bulk email, we prohibit account holders from cross-posting messages on a large number of newsgroups, websites or forums, and/or posting obscene or threatening messages whilst using or referring to an email address or website URL hosted on our network.

If you violate this policy then your account will be subject to a thorough investigation, and may be terminated without notice. Any damages will be prosecuted to the full extent of the law.

Content Restrictions

Adult Content
We do not permit pornography, including adult oriented pictures, videos, links to adult sites or sites containing content of a sexually explicit nature.

Backups, Storage Archives & FTP Storage Space
Hosting accounts are to be used for the purposes of hosting web sites – they are not to be used to back up content from remote computers, as a general purpose file storage system or as an FTP upload repository. We permit the storage of a single backup of your account to be stored within your space, however these must not be stored for more than 45 days. We do not permit the storing of audio music, videos, photos, or other downloadable media unless these files are being used specifically on your publicly accessible web site.

Trash Box
cPanel operates a ‘trash box’ which allows you to restore files which were deleted from the cPanel file manager, or recover emails which have been added into an IMAP trash box. Files and emails in trash boxes will count towards your total disk space usage. Trash boxes can be emptied by clients manually but it is important to note that trashed content will automatically be purged once they have been in the trash for 30 days.

Chat Software
We do not permit real time chat software to be hosted from within your hosting account. Third party chat solutions that integrate with your website but are remotely hosted are permitted.

Web Applications
All third party web applications that you install must be kept up-to-date. Failure to keep third party applications up-to-date leaves them open to vulnerabilities, which can lead to the server being exploited. It is your responsibility to regularly check for updates to applications – we would suggest doing this once per month. Any applications which are being actively exploited will be automatically quarrantined and we will contact you to advise you of the situation. If you decide to take no action, quarantined files will be automatically deleted after 14 days.

General
The following are strictly prohibited: